I placed my very first order with this company today, a couple hours later, I received a phone call from the nicest lady letting me know that the Pink Chocolate Rose was out of stock, but she can replace it with Red if I'd like. I confirmed that would be great and shortly after, I received a notification email and shop notification that my order has been shipped! I am so impressed with their service and the lady I had spoken too was so beyond kind! Can't wait to receive my package!