Shipping
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Some items say that they make break in shipping and that we're not responsible. What’s up with that?
Dietary Restrictions
Ordering
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I need my candy for a special event, how far in advance should I order it?
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I noticed that you have a discount code on your checkout page. How do I get one?
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Can I ship my order to a different address from my billing address?
Privacy/Safety
General
Dietary Restrictions
Kosher
Please note the following about our Kosher listings:
We carry and sell both Kosher and Non-Kosher items. Our facility is certified to repack kosher candy under the strict standards of OK Kosher. Any items that we repack and are accepted by the OK will bear an OK symbol. The only exceptions may be full cases, which may bear the symbol of the certifying agency for the manufacturer.
If an item is individually wrapped and bears a kosher symbol, we do not relabel it.
If you have specific questions regarding any of our products, please feel free to contact us.
Food Allergies
We repack many of the items we stock and we are NOT an allergen free facility (eggs, wheat, soy, nuts, tree nuts, dairy). If you have a food allergy and have questions regarding a product or how we can package it for you, please contact us.
Shipping FAQs
When will my order be shipped?
Most orders ship within 48 hours of us receiving them if the order is received by 12:30 EST. Orders after that time are considered the next day. If the order will take much longer than that, we will contact you. During the winter months, we ship Monday-Friday. During the summer months, we tend to not ship orders on Thursdays and Fridays if they contain products that may melt.
When will my order arrive?
When your order arrives depends on how you choose to have it shipped:
- USPS Priority Mail - 2-3 Days, most places in the U.S.
- FedEx Home Delivery - 1-7 days (excluding weekends). The further West, the longer the delivery time
Please note:
- These travel days do not include our processing time (24-48 hours)
- The number of days listed is Business Days (not including Nights/Weekends)
If you need your product to arrive by a certain date, please let us know so we can help you find the best shipping.
How much does shipping cost?
Shipping costs vary depending on your location, the shipping service you choose (FedEx, USPS, etc), and the weight of your product. Our shopping cart will give you all of your shipping options as part of the checkout process before you input your payment information.
Why is shipping so expensive? What about Free Shipping?
We know that shipping costs are expensive and are working with our shipping partners to get breaks for you wherever we can.
We usually do not offer free shipping because we would rather charge you a fair price for your candy and shipping than mark up candy so high that it covers the cost of shipping. We do occasionally offer shipping specials, free shipping on specific items, or free shipping with minimum purchase. Free shipping is only offered for orders in the 48 contiguous states in the United States. Shipping times and carrier will be at our discretion for free shipping products/orders.
What about orders outside of the United States?
We do ship outside of the United States, however please note the following conditions:
- Our quoted shipping costs are for the carrier rates alone and do not include customs or additional in-country taxes. We cannot be held responsible for those fees.
- For orders outside of the U.S. or Canada, we only accept wire transfer payments.
Some items say that they make break in shipping and that we're not responsible. What's up with that?
We pack our orders very carefully, but there are some items that may experience breakage along the way. However, you should only expect a small amount of breakage. If a significant portion of your order arrives broken, please contact us immediately.
Ordering FAQs
What if my order arrives and something is wrong?
Our shipping department packs each order with great care, but occasionally there are problems. If your order arrives with missing, broken or incorrect product, please contact us right away so we can remedy the situation. Please keep the box, especially if it shows any signs of damage, so we can show them to the shipping carrier for a refund.
I need my candy for a special event, how far in advance should I order it?
We recommend that you order as early as possible to avoid any out of stock or shipping issues. Most items that we carry have a shelf life of at least six months and will do fine if left in a controlled (air conditioned) environment. Just keep them away from your candy loving friends!
Is the Bulk Candy Store a secure web site?
Yes! All of the personal information that you send is processed through our secure server. We utilize the latest technology to ensure that all of your data is protected.
What forms of payment do you accept?
We accept most Visa, Mastercard and Discover, as well as PayPal. For orders outside the U.S. and Canada, we only accept wire transfers.
I noticed that you have a discount code on your checkout page. How do I get one?
Discount codes are sent out via our newsletter. You can sign up for our newsletter on our newsletter signup page.
Can I pick up my candy order myself at your warehouse?
Sure! If you're local and want to come visit, we'd love to see you! You can order in advance and we'll get it ready for your arrival, or you can come in to the store and shop around.
What is the Bulk Candy Store return policy?
Our return policy covers many common issues and can be viewed on our return policy page.
Can I ship my order to a different address from my billing address?
Yes you can. However, for any orders over $100 that have separate billing and shipping and are paid with a credit card, we will ask for proof that you are the cardholder. We require this to protect both you and us from credit card fraud. If paid with PayPal, the shipping address will have to be verified by PayPal.
Privacy/Safety FAQs
How safe is my credit card information?
Your credit card is safe when you shop with us. When you place an order, your credit card information is securely sent directly to our credit card gateway. We never store or even see your information.
Why do you want my telephone number?
We ask for your phone number so we can contact you about any issues with your order. That is the only reason we will call you. We will never give your information out to anyone else. Please feel free to check our Privacy Policy for more information.
Why do you want my email address?
We ask for your email address so we can contact you about any issues with your order. We will not send you unsolicited emails (spam). We won't even send you our newsletter unless you tell us you want it! Again, we never rent/sell your information to anyone. Please see our Privacy Policy for more information.
What is your privacy policy?
In a nutshell, we only collect information to help process your order and we never rent or sell your information to any third party. For the detailed version, please see our Privacy Policy.
General FAQs
Do you have a retail location where I can shop?
Yes! Our lovely store is located at 235 N Jog Road in West Palm Beach, FL and smells of freshly popped popcorn. If you think you'll need us to help you pick out a bunch of candy for a buffet, it's best that you contact us first as the place can get busy.
If you're lucky enough to be in a state that we visit for a fair, you can see the "World's Largest Traveling Candy Store" in person. Check our our Fairs page for the complete list.
What are your hours?
Our store and customer service team are available Monday-Friday, 9:00-6:00 EST. and Saturdays 10:00- 4:00 EST.
We are usually closed on most major holidays, but give us a phone call nearer to the date to be sure.